In May 2022 we launched a new version of Bestinvest which combined some of the core features of our older platform with new features such as smart planning tools and free investment coaching. During this time, we ensured that our clients could access both old and new versions of Bestinvest at the same time while we gathered and acted on any feedback.
So we can continue to deliver the best client experience we have made the decision to concentrate our efforts on a single platform and close down previous versions of the Bestinvest platform by the end of 2023.
FAQs
When will the the old Bestinvest platforms be closed down?
We will close down the old platforms on Wednesday 15 November 2023.
Why are we closing down the old Bestinvest platforms?
By concentrating on a single platform, we can focus all of our resources on delivering the best client experience and ensure the highest levels of security.
What will happen when I try to access the old Bestinvest platforms after they have been closed down?
If you visit the web address for one of the old platforms you will be automatically directed to the new platform.
If you have bookmarked the old platform's web address, we suggest updating this to the new platform ahead of time - https://my.account.bestinvest.co.uk/login
Can I log in to the new platform with the same login details as I've used on the old platform?
- We recommend that you log in at least once before we close down the old platforms. You can use your current credentials to log in. Log in here
- If you have never logged in to the new platform and try to log in for the first time after the old platforms have been closed down, you may see a message that states your login details have not been recognised. If this is the case, simply reset your login credentials and log in.
What features will I have access to on the new Bestinvest platform?
Based on client feedback, we've rebuilt the following features which were previously only available in older versions of Bestinvest.
- Advanced Portfolio Functionality - if you've created custom portfolios you can now dig into the same analytics as your main accounts.
- Capital & Income Accounts - control your capital and income pots separately (only applicable for accounts with this enabled).
- Transfer cash between accounts - instantly transfer cash from your Investment Account to your ISA or your other Investment Accounts.
Try transferring cash between your accounts
- Performance tab - see how your investments have performed over the last five years.
- Statistics tab - check how volatile your investments are as well as their performance compared to direct competitors.
What new features will I have access to?
- Coaching - book free investment coaching sessions directly from your account dashboard
- Life plan - set, track and achieve goals which are meaningful to you
- Upgraded graphs and statistics - track your net contribution and returns over time
Other key functionality on the new platform
How do I see how much risk I'm taking in my portfolio(s)?
For this you can make use of the advanced portfolio functionality. This lets you group different accounts together to create custom portfolios and analyse them collectively.
- Create a portfolio - on the top right of your account dashboard you will see an option to 'Create a portfolio'. On a mobile device this is shown as a plus icon. Choose which accounts you want to include in your new portfolio.
- Select your portfolio - your custom portfolios appear in the menu under 'Investments' and in a separate table labelled 'My portfolios' on your account dashboard
- Drill into the detail - after selecting your portfolio you will see a series of tabs (Summary, Performance etc)
- Select the 'Breakdown' tab - this presents a few different views of your portfolio including asset allocation which will give you a good sense of your portfolios exposure to risk
How do I understand more about my asset allocation and what this means for my overall investment position?
Our team of Coaches would be happy to discuss this with you. Simply book a free, online coaching session at a time and date that suits you. You can book a session through your account dashboard or book now via this link.
Coming soon...
- Our view - on your account summary tab any investments which have been identified as 'Dog' funds or show up in our Best™ Funds List will show a new label against them so you can clearly see which investments may need closer attention and which are performing well
Can I speak to someone at Bestinvest about these changes?
Yes, absolutely. If you would like to speak with a member of our team about any of these changes, please email us at best@bestinvest.co.uk.