Frequently asked questions
How do I update my bank account details?
To update your bank account details:
- Click on your 'Profile' icon in the top right hand corner of your screen and then select 'Bank details' from the menu
- From here, click 'Edit' to update your existing bank details
Remember to click 'Save' after you've made your updates so these changes take affect.
Please note, for your security you won’t be able to withdraw money from any of your Bestinvest accounts for 7 working days after changing your bank account details. You can, however, continue to trade on all of your Bestinvest accounts.
If you have any monthly contributions set up, there's nothing else you need to do as these will continue from your new account. However please note, if you made the changes less than 10 working days before your Direct Debit is usually taken, it may still come from your old account or may not go through. Don’t worry, all existing Direct Debits are covered by the Direct Debit Guarantee, and we will get in touch if any unexpected issues arise.
How do I update my contact details?
To update your contact details, including email address, phone number or residential address:
- Click on your 'Profile' icon in the top right hand corner of your screen and then select 'Personal details' from the menu
- From here, click on 'Edit' to amend or update your details
Remember to click 'Save' after you've made your updates so these changes take affect.
